Privacy Policy
Last updated: July 3, 2026
Tavvo (“we,” “our,” or “us”) is an AI receptionist service operated by Tavvo LLC. This policy describes what personal information we collect, how we use it, and how we handle SMS communications sent to practice staff.
Information we collect
- From practices we serve: business name, address, staff mobile numbers, practice phone numbers, and configuration you provide during onboarding.
- From callers to practices using Tavvo: caller phone number, name, callback reason, and voice recordings of the conversation with our AI receptionist.
SMS communications
If you provide a mobile number during Tavvo onboarding, you may receive operational SMS notifications from us — for example, when a patient submits a callback request through your Tavvo-powered phone line, or when there is account activity that requires your attention.
Message frequency varies with your practice's call volume, typically 5 to 30 messages per day.
Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages.
You can reply STOP to any Tavvo SMS at any time to opt out of all future messages. Reply HELP for support information.
We do not share, sell, rent, or otherwise transfer mobile phone numbers, SMS opt-in data, or SMS consent information to any third parties for marketing or promotional purposes. This applies to all information collected via our SMS program, including numbers you provide, opt-in status, and consent records.
How we use information
- Deliver the Tavvo service to your practice.
- Send operational SMS notifications about your account activity.
- Store call recordings and transcripts securely to power your dashboard.
- Improve service reliability, detect abuse, and prevent fraud.
Data retention
Call recordings and transcripts are retained for the duration of your practice's Tavvo account. Practices may request deletion at any time by emailing support@tavvo.ai.
Contact
For questions about this policy or to make a data request, contact support@tavvo.ai.